AvantGuard improved workforce management and efficiency during rapid growth by implementing NICE Workforce Management (WFM) and Employee Engagement Manager (EEM). These solutions helped AvantGuard seamlessly scale operations across new locations and agents in the U.S. and Canada, automating scheduling and enhancing employee engagement. NICE’s tools enabled the alarm monitoring company to better manage its expanding workforce, maintain high service levels, and support its commitment to innovation and exceptional customer service amidst fast-paced expansion.

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