PROACTIVELY ENHANCING COMPLIANCE, THROUGH AUTOMATION About The Client Our client is a leading bank in Asia, headquartered in Singapore. Today, the group's network extends to more than 500 offices in the Asia Pacific, Western Europe and North America regions. Using these extensive in-country capabilities, the Bank provides financial solutions to help its customers manage day-to-day and future needs, from the simple to the complex. The Challenge As well as the customer calls handled through its call centers, the Bank's private banking agents have extensive direct interactions with their customers, and there are also internal communications within the bank. All of these calls need to be monitored and recorded for evidence keeping purposes. The Bank faced a series of issues with i

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