Medallia’s retail messaging solution enables real-time, two-way communication to deliver fast, frictionless customer experiences across in-store, online, and curbside channels. Customers can scan QR codes to request help, trigger automated routing to associates, and receive instant support. The platform reduces call center volume by escalating complex issues to live agents during web sessions, increasing conversions and resolving cart abandonment. It also automates recovery for inaccurate orders and enhances delivery and curbside updates. Additionally, it streamlines internal communication by sending mass text updates to associates and supporting real-time feedback and inquiries.

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