Engaging Employees to Support and Sustain Culture Change: A CEO’s Perspective Imagine you are about to embark on a huge corporate initiative that will truly change the way your organization works. But, what would normally seem like an exciting transition could be at risk because your employee engagement score is a low 37 percent. That probably isn’t a project you would rush to take on, yet that is exactly where Karen Adams found herself three years ago with Alberta Pensions Services (APS) in Edmonton, Alberta, Canada. As the newly appointed President and CEO, she knew that employees would need to be fully engaged to ensure the successful transition of the company. APS manages nine pension plans for more than 500 companies and more than 320,000 pensioners across Alberta. As Adams observed t

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