On The n ice S OluTi On “Listening to five calls per team manager per week wasn’t even a drop in the ocean compared to our call volume and couldn’t help us understand agent behavior on any level. Nexidia Analytics immediately gave us powerful insights into agent behavior, and helped us develop a new skills framework with online coaching content and micro-courses to improve those behaviors.” Ingrid De Leeuw, Special Projects, Nimble Group c u STOmer Pr Ofile Debt Collection Services Web Si Te www.nimblegroup.co.za lO caT i On Cape Town, South Africa n ice S Olu Ti On S • Nexidia Analytics The imP ac T • All calls tracked and analyzed by Nexidia Analytics • Agent dashboards enable self-measurement and correction • Data-driven skills training across key areas of agent perfo

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