Case Study Lands’ End refreshes operations with long- awaited contact center modernization Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike. CUSTOMER PROFILE ABOUT Lands’ End, Inc. is a leading uni-channel retailer of casual clothing, accessories, footwear, and home products. The company offers products online, on third party online marketplaces and through company-operated stores, as well as third-party retail locations. INDUSTRY Retail WEBSITE www.landsend.com LOCATION Headquartered in Dodge

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