RentPath Improves Contact Center Efficiencies and Uncovers Strategic Insights with CXone About RentPath For renters, finding the perfect place to call home can be a challenge. And in today’s economic environment, leasing consultants and property managers wear many hats: It can be difficult to handle the quantity of inquiries. RentPath’s Live Response Solution operates 24/7/365 as a virtual leas- ing center to complement apartment communities’ busy onsite rental teams. RentPath’s agents answer inquiries by phone, chat, SMS and email from prospective renters about community features and to sched- ule appointments to tour the properties. Call volumes fluctuate seasonally and are highest in the summer months when more people move. Throughout the year, Live Response Solutions handle

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