OrthoBanc Contact Center Gains Efficiency and System Stability with CXone About OrthoBanc OrthoBanc helps busy orthodontists and dentists focus on patient care rather than worrying about the mundane details of gathering payments. OrthoBanc partners with these healthcare providers to process and manage patients’ monthly electronic payments. OrthoBanc’s contact center employs 28 agents who answer inbound queries from both orthodontists and their patients. The majority of calls come from “responsible parties” (commonly parents paying for their children’s orthodontic treatments) and often include requests to modify payment plans, such as changing a payment method or date. OrthoBanc offers its customers multiple channel options, including phone, email and chat. Call volumes ten

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