Case Study
ZoomSystems Transforms Contact Center Operations and Improves Agent Metrics
ZoomSystems Transforms Contact Center Operations and Improves Agent Metrics SUCCESS STORY ZoomSystems provides automated retail solutions for leading retailers and brands worldwide. Their end-to-end automated retail solutions include integrated hardware, software, and managed services. The self-service automated retail market is expected to grow in the US from $740 billion in 2010 to more than $1.1 trillion in 2015 1 . With a distributed n