SUCCESS STORY: INGOSSTRAKH Ingosstrakh Updates its Contact Center with the Genesys Customer Experience Platform Ingosstrakh is part of the INGO International Insurance Group that was established in 2004 and is a leading player in the Russian Insurance market. The Group integrates insurance and reinsurance solutions to enable its diverse customer companies to provide their clients with reliable financial protection. An integrated interface for all communications channels Ingosstrakh has a large number of customers who approach it on a regular basis with a wide range of questions. To better serve this need, the company faced the challenge of increasing its contact center’s performance by modernizing its existing platform. “Before we had Genesys solutions, incoming calls were

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