Disney’s ITIL Journey
Disney’s ITIL Journey
5 Pages© The APM Group and The Stationery Office 2010 AXELOS.com Disney’s ITIL ® Journey Glen Taylor, Vice President of Technology, Architecture and Security, Parks & Resorts, The Walt Disney Company Case Study October 2010 © Disney© The APM Group and The Stationery Office 2010 Contents Introduction 3 Disney’s ITIL journey 3 Getting widespread adoption 3 Choosing ITIL Experts 4 Glen’s advice for organizations adopting ITIL 5 Acknowledgements 5 Trade
