Sutter Health Case Study October 2017Contents 1 Introduction 3 2 Why did you choose ITIL? 4 3 What were your biggest challenge with your adoption of ITIL? 6 4 Continual service improvement 7 5 About AXELOS 8 Trade marks and statements 8 02 Sutter Health AXELOS.COM1. Introduction Sutter Health’s vision is to “lead the transformation of health care to achieve the highest levels of quality, access and affordability”. We in information services e

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