CLIENT CHALLENGE: Given the global and highly distributed nature of this firm, they recognized the need to improve their internal processes and capabilities to serve their consultant employees and ultimately their customers via improved service management of their IT. When Learning Tree became involved, the firm had decided to leverage the ITIL framework for IT Service Management (ITSM) on a global basis. They were looking for a partner that could not only provide them training on ITIL, but provide real-world feedback on the challenges and lessons learned in the implementation of IT across a distributed enterprise. OUR SOLUTION: To meet these requirements, Learning Tree included standard ITIL Foundation Training in a live private team training setting, including classro

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