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Using ITIL at the IRS: A business journey

Using ITIL at the IRS: A business journey

Axelos
Pages 5 Pages

© The APM Group and The Stationery Office 2011 AXELOS.com Using ITIL ® at the IRS: A business journey Case Study January 2011 © The APM Group and The Stationery Office 2011 Contents Introduction 3 The beginnings 3 Making the training work 4 Going forward 4 Acknowledgements 4 Trade marks and statements 5 © The APM Group and The Stationery Office 2011 3 Using ITIL ® at the IRS: A business journey Introduction The Internal Revenue Service (IRS)

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