THE CHALLENGE When a leading skincare giant needed to reduce costs by 30% year over year, an intelligent solution was needed to deliver insanely great CX as belts were tightening. But with limited visibility into what was driving customers to call for support, and a technology platform that lacked robust multichannel options, the client needed more than just a quick fix. Alorica was the one-stop-shop the client needed—and we had the digital transformation business process solutions on hand and ready to go! THE SOLUTION Equipped with deep analytics and data scientists with decades of expertise and successful technology deployments, the Alorica IQ team rolled up their sleeves and got to work. Introducing speech analytics, our team of experts uncovered what customers

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