Amid rapid expansion fueled by the COVID-19 pandemic's surge in takeout delivery demands, a leading U.S. last-mile logistics platform partnered with Alorica for customer care expertise. Alorica's Talent Acquisition teams leveraged their ATTRACT, TRAIN, and RETAIN protocols, successfully launching five sites in two years, diversifying one line of business into six, and facilitating service expansion crucial for customer reliance. Achievements include a 1,200% headcount increase within three years, adding support in Spanish and Canadian French, and significantly boosting hires and employee engagement through innovative recruitment and retention strategies.

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