TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY Cutting the cost of conflict at BT BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. BT’s main activities include the provision of fixed- line services, broadband, mobile and TV products as well as networked IT services. In 2008 the organisation decided to try mediation as a means of resolving workplace issues. The TCM Group was invited to develop a pilot mediation scheme withi

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