TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY The Brandon Trust The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism. The Trust employs nearly 2,000 staff and has, in the past, used external mediation to resolve some disputes. In 2013 the Trust decided to establish an in-house mediation system with the aim of having a more responsive system which would also be more cost effective. Julie Plant, Head of Learning and Dev

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