TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY Business wide mediation at M&S “When the Acas code came into effect, we implemented a small scale internal mediation function at M&S. Nine of us qualified as mediators with Acas at first. When we wanted to enlarge the team, we felt using TCM was a lot more cost effective. Also we couldn’t tweak the programme with Acas, it’s just a standard course.” “We spoke to the Arcadia group who had used TCM and were very positive about them. It’s one of those marketplaces where there’s qu

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