TCM GROUP resolution redefined TCM Group, Unit 235, Business Design Centre, 52 Upper Street, London, N1 0QH t: 020 7404 7011 | f: 020 7404 7012 | info@thetcmgroup.com | www.thetcmgroup.com The TCM Group is the trading name of Total Conflict Management Ltd (registered in England & Wales 4237876) TCM CASE STUDY Improving employee relations at Parcelforce Parcelforce Worldwide is part of Royal Mail Group Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past. As Sharon Sherriff, Head of ER/IR, Commercial and Professional functions,puts it, “We come from a highly unionised environment and often things can seemed like a battle.” In recent years, though, there has been an enormous change in industrial relations within

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