OBJECTIVES • Quickly meet the needs of customers—more than 200 banks with 7 million borrowers • Optimize customer call center processing by improving the end-user experience • Replace green screens with a modern Web user interface RESULTS Crédit Logement maintains market leadership with unmatched transaction processing performance. The company processes up to 5,000 loan guarantees from more than 200 banks every day. In addition, customer service personnel quickly respond to customer requests thanks to a new modern Web interface where information is now found on only two screens instead of more than 50. The simpler, more intuitive interface also makes it faster to train new employees—what took a month to learn is now accomplished in less than two weeks. Country: France Industry

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