Case Study

A One-Stop-Shop for Office Supplies, Stationers, Inc. Excels Customer Service with Web-Based Document Management

A One-Stop-Shop for Office Supplies, Stationers, Inc. Excels Customer Service with Web-Based Document Management

Stationers Inc., a leading office supply company, transformed its document management with Square 9’s GlobalSearch and GlobalCapture. Previously hindered by inefficient search and retrieval processes, Stationers improved productivity by 20% and saved 4 hours daily by digitizing orders and delivery receipts. Employees now locate documents instantly via keyword searches, enhancing customer service response times. Automation through OCR technology reduced manual data entry and eliminated misplaced paperwork, saving 10 hours weekly in administrative tasks. As Stationers shifts toward a paperless future, it plans to expand its use of Square 9 solutions to optimize operations further.

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