Case Study
Optical Company Sharpens Focus On Customer Service With Software AG
CUSTOMER STORY RETAIL Customer Profile With 700 stores, Apollo-Optik has more retail locations in Germany than any other optical company. It features a wide selection of eyeglasses, contact lenses and fashionable frames. Apollo-Optik’s goal is to provide customers with the best possible optical products and services. New Challenges • Serve customers with high-quality products and on-time delivery • Evolve IT landscape into a Service-Oriented Architecture (SOA) • Design processes spanning various back-end systems to improve service delivery Software AG Solutions Digital Business Platform • Application Integration powered by webMethods • Process Automation powered by webMethods • Process Monitoring powered by webMethods • Infrastructure Monitoring powered by webMethods • Adabas Datab