Case Study
Continuously Increasing Service Quality With Aris Process Performance Manager
REFERENCE STORY CONTINUOUSLY INCREASING SERVICE QUALITY WITH ARIS PROCESS PERFORMANCE MANAGER Customer CWS-boco Germany GmbH is a subsidiary of CWS-boco International GmbH, a wholly owned subsidiary of Duisburg Franz Haniel & Cie. GmbH. In fiscal year 2011, CWS-boco Internationalgenerated total revenue of €748 million. CWS-boco Germany employs about 3,800 staff members from 43 countries. The company is headquartered in Dreieich, Hessen. Industry Services Opportunity • Measure and analyze completed SAP ® processes • Identify optimization potential Solution Set • ARIS Business Process Analysis Platform • ARIS Process Performance Manager (PPM) • Software AG Consulting Key Benefits • Up-to-date measurement and graphical analysis of several thousand process instances accord