Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer
Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer
2 Pages` The Indian automobile manufacturing industry is growing and companies are facing stiff competition in the industry. The level of competition requires automobile companies to continually innovate in both product development and in the way they support customers both pre and post purchase. Objective A leading Indian automotive manufacturer sought HGS to support their aim in improving customer satisfaction and retention to ensure a steady stre
