Contact Center Innovations Transform Customer Service for a Major North American Telecom Provider
Contact Center Innovations Transform Customer Service for a Major North American Telecom Provider
2 PagesObjective In 2008, HGS partnered with this Canadian media giant to: • Strengthen the customer experience • Improve productivity and cost structure • Drive future growth opportunities • Maintain industry leading networks • Expand services reach • Deliver end-to-end, differentiated customer experiences To enable a stronger focus on their diverse media and telecommunications business lines, this Canadian media giant recognized the need to partner
