Customer complaint resolution: Increasing the resolution rate and customer satisfaction
Customer complaint resolution: Increasing the resolution rate and customer satisfaction
2 Pages© ExlService Holdings, Inc. 2014 Client Leading UK-based utilities service provider. Business Case Energy companies in the UK are bound by specific OFGEM regulations that require the logging and resolution of customer complaints in a timely manner. The client needed to improve their tracking and resolutions processes in order to become compliant and stay competitive. Customer complaint resolution Increasing the resolution rate and custo
