The case study explains how DirecTV Sky Brasil, a division of AT&T and the largest satellite TV provider in Brazil, modernized its identity system using ForgeRock, now part of Ping Identity, to improve digital experiences and scalability. Previously reliant on multiple logins, Sky unified access with ForgeRock’s platform to deliver secure, seamless authentication across millions of users. The solution reduced login support chats by 93%, increased success rates by over 53%, and saved $240K in support costs. It also enabled Sky to deliver personalized, data-driven services through DirecTV Go, ensuring resilience, agility, and future-ready customer experiences during the pandemic and beyond.

Join for free to read