The brief explains that ForgeRock’s CIAM solution enhances digital customer experiences by combining security, convenience, and personalization. Traditional IAM systems cause friction, weak compliance, and customer churn, while modern CIAM enables faster onboarding, unified logins, and consistent multi-channel engagement. Features include progressive profiling, passwordless and adaptive authentication, consent management, and AI-driven identity governance. Case studies like BBC, GEICO, and Toyota show improved scalability, reduced friction, and increased engagement. With hybrid deployment, cloud performance, and 24/7 support, ForgeRock empowers organizations to boost trust, retention, and growth through identity-centered digital transformation.

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