The case study explains how Swisscom, Switzerland’s leading telecom provider, transformed its identity management using the ForgeRock Identity Platform, now part of Ping Identity. Facing challenges from fragmented legacy systems and manual onboarding, Swisscom launched the “One ID Broker” initiative to unify over a dozen identity providers into one self-service portal. This automated customer onboarding, subscription management, and access provisioning across more than 110 services. By federating IAM and enabling directory synchronization with partners, Swisscom reduced manual processes, cut operational costs, and accelerated service launches, delivering faster, secure, and seamless digital experiences.

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