Case Study

Consolidated, Interactive Website Improves Service Line Awareness, Patient Access, and Volume

Consolidated, Interactive Website Improves Service Line Awareness, Patient Access, and Volume

CLIENT SOLUTION Mercury Digital Experience Solutions RESULTS AFTER 6 MONTHS Traffic 28.4% Pageviews 69.5% Form Appointment Requests 257 Clicks to Appointment Call 4,495 CHALLENGE East Alabama Medical Center (EAMC) is a 340-bed regional referral hospital located in Opelika, AL, with an affiliated 88-bed hospital 20 miles northeast near the Alabama-Georgia state line. The organization also operates the Auburn University Medical Clinic eight miles south in Auburn. EAMC has a solid reputation as a community hospital that provides high-quality, compassionate care. However, consumers in its primary and extended service areas lacked awareness that the hospital offered many of the same services as larger academic hospitals farther away. As a result, the organization faced competition

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