How many bills are too many? Following a single hospital encounter, patients often receive multiple bills from a variety of providers—sometimes as many as 20 or 30—depending on the services provided and specialists involved. This barrage can be overwhelming, but there are other issues as well. One bill may arrive significantly later than the others, frustrating patients who believed they’d already met their financial obligations. When they find the volume or timing of bills confusing, they may want to call the billing or customer service department for help—but which one, the hospital, provider or payer's office? The consequences are predictable: delayed payments and dissatisfaction. In a 2015 Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey (HCAH

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