Zoom, a global leader in video communications, partnered with ServiceNow to enhance its internal operations and employee experience. Facing rapid growth, Zoom needed to streamline its disparate tools and technologies used by its 8,000+ employees. By implementing ServiceNow's IT Service Management, HR Service Delivery, and Customer Service Management, Zoom achieved a 30% reduction in manual application access requests and automated 75% of key processes. The centralized service portal, AskZoomPX, has become the go-to destination for HR services, handling an average of 2,000 HR tickets per month, thereby improving efficiency and empowering employees with self-service options.

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