Körber Supply Chain, leveraging ServiceNow's suite, transformed customer service by enabling seamless, efficient operations and self-service. The company reported a 59% reduction in case backlog, 41% increased efficiency in MTTR, and a 167% ROI, underscoring significant improvements in operational efficiency and customer satisfaction. The deployment included Customer Service Management, IT Service Management, and IT Operations Management solutions, facilitating a proactive, data-driven approach to customer interactions and internal processes, markedly enhancing customer experiences and business outcomes.

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