Zoom, a leader in video communications, faced challenges with unmanaged travel and a lack of centralization, making it difficult to budget and support travelers. The company needed a travel solution that aligned with its core value of happiness and provided strong support. After evaluating several options, Zoom chose Navan for its ease of use and quick deployment. Within a month, Navan was fully implemented, and the company saw a 95% adoption rate. The platform centralized travel management, provided visibility into analytics, and supported employees, leading to high traveler satisfaction and a Net Promoter Score of +70.

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