ServiceNow, a rapidly growing technology company, achieved significant operational efficiency by integrating self-service capabilities into its customer and employee support systems. By leveraging the Now Platform, IT Service Management (ITSM), Customer Service Management (CSM), and Virtual Agent, ServiceNow saved $167 million, avoided 1.2 million cases, and saved 474,000 employee hours. This approach allowed the company to scale support services effectively, focusing on automation and AI-driven solutions to enhance customer experiences and streamline case management.

Join for free to read