Case Study
Cloud Solution Improves the Customer Experience
Ian Williams is one of the largest privately- owned property services companies in the UK, specialising in the social housing, education, and commercial sectors. The organisation delivers innovative planned and responsive repairs nationally and works in over 400,000 homes a year. The mission of Ian Williams is to be “a company loved by its employees and customers.” The secret to the company’s success lies in its people, which is why it is dedicated to providing a great place to work, opportunities for career development, and support for employees to fulfil their full potential. Their efforts have been recognised with Investors in People Gold accreditation. Ian Williams takes this people-centric approach into building outstanding customer service through investment – levera