Redwood Software helped FortisBC’s natural gas division enhance customer care by automating and streamlining the Customer Relationship and Billing (CR&B) processes brought back in-house to two new contact centers. Redwood’s solution ensured consistent, accurate billing, improving customer service and satisfaction. By automating critical workflows, Redwood reduced manual errors and increased operational efficiency, enabling FortisBC to deliver reliable energy billing across more than 135 communities. This automation supported FortisBC’s goal of providing innovative energy solutions with superior customer experience and improved process control.

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