Pizza Hut Orders Up Better Customer Experience The Intelligent Cloud Contact Center Pizza Hut Australia Case Study | Retail Pizza Hut Australia operates approximately 270 restaurants in Australia, all linked via a single phone number that fields more than 3,000 calls each day. Challenges • Expensive and complex: Phone- based orders were costly; needed to automate and streamline orders • Minimal reporting: Couldn’t identify why customers abandoned orders • Lacked integration: Voice and web were separate systems • Costly to support: Required external vendors for changes Solution Five9 IVA routes incoming calls and allows customers to choose what they need. Callers state their address or location and are connected to place an order or provided with details of the near

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