SUCCESS STORY Pharmaceutical company Industry • Life Sciences Solution • OpenText TM Alloy TM Pharmaceutical company improves customer experience program and optimizes sales Life Sciences organization gains 360-degree view of customer, revenue opportunities with OpenText Alloy “Our company can have a dialog with HCPs with each interaction to pick up where they last left off. The ability to connect with customers and more fully understand the customer relationship leads to increased revenue through cross-selling and upselling opportunities.” Vice President of Sales Results Gathered holistic view of customer to understand needs, relationship Deepened connections to discover and increase revenue opportunities Relieved integration burden, avoided additional overhead via manage

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