petdesk.com | 1-844-PET-APPT | info@petdesk.com 27% Increase in Appointments per Client 35% Increase in Annual Appoitnments 56% Increase in Recovered Clients Clinic Overview This dog and cat hospital is a full-service animal hospital taking normal and emergency cases. Dr. Woods is an experienced veterinarian and owner and has served the Los Angeles area for many years. The practice is a single vet practice with roughly 5,000 active clients. The Problem: Clients were not sticking with the practice Dr. Woods had a problem with client churn. She was able to attract a lot of new clients but existing clients weren’t coming back. This is a common problem when you have clients who just come in for a vaccine or a one time service. Some of these clients may have forgotten their next check

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