Case Study
Appointment Compliance & Client Experience
petdesk.com | 1-844-PET-APPT | info@petdesk.com 40 Hours Per Month of Administrative Time Saved The Problem: Too Many No-Shows and Appointment Scheduling Errors The veterinarians and staff at East Hills Veterinary Clinic, Red Bank Veterinary Hospital, and Tennessee Avenue Animal Hospital in Ohio were united behind a single calling, to take care of animals. However, the teams found that their existing client communication software combined with AVImark was standing in their way. Three main issues marred the client experience and practice success: • Unable to engage with clients effectively, resulting in no- shows, and a decrease in client compliance. • The solution did NOT include convenient compliance metrics and reporting. • The practices faced CONTINUAL appointment-schedulin