petdesk.com | 1-844-PET-APPT | info@petdesk.com Increased Client Contact Info by 20% Increased Annual Appointments by 820 Increased Appointments Pet Client by 72% Clinic Overview This practice offers veterinary care and boarding for the area with 2 veterinarians and a full staff of technicians. It has about 8,000 clients and takes more than 4,000 appointments per year. The Problem As a business-trained practice manager at this California- based animal hospital, David identified problems with client retention and the growth of the practice. The practice seemed to be shrinking but without the cash to go get new clients, David was unsure of what to do. He noticed that clients were only coming in about 2 times every 18 months on average and that the practice didn’t have a great way to

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