City of Monroe Drives More Digital Payments with a Better User Experience
City of Monroe Drives More Digital Payments with a Better User Experience
2 PagesCASE STUDY City of Monroe Drives More Digital Payments with a Better User Experience The City of Monroe was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its enterprise billing software to expand online bill payments, while delivering innovative payment options to increase customer satisfaction. After switching to Invoice Cloud, the City of Monroe has seen several benefits, including: • Increased self-service and e-payment adoption • Higher customer satisfaction • Reduced staff workloads • Decreased print and mail costs BY THE NUMBERS: After 6 months the City of Monroe saw: “Invoice Cloud modernized our online bill payment services creating a friendlier customer experience, increased payment adoption, and happier cus
