CASE STUDY The City of Atlanta Increases Customer Satisfaction and Staff Efficiencies by Streamlining Payments The inability to view customer payments in real time was creating significant challenges for the City of Atlanta Department of Watershed Management (DWM). As a result, the DWM was in search of a digital payment platform that could help them overcome payment processing obstacles to improve operational efficiency and increase customer satisfaction. After switching to Invoice Cloud, the City of Atlanta DWM has seen several benefits, including: • Improved payment processing with real-time data • Increased self-service and e-payment adoption • Higher customer satisfaction • Reduced customer service call volume • Increased operational efficiencies BY THE NUMBERS: Since Month 1

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