CASE STUDY Town of Simsbury Improves Efficiencies by Implementing a Better Payment Experience The Town of Simsbury was in search of an Electronic Bill Presentment and Payment (EBPP) platform that could seamlessly integrate with its Customer Information System (CIS) to deliver innovative payment solutions and enhance the customer experience. After switching to Invoice Cloud, the Town of Simsbury has seen several benefits, including: • Increased self-service and e-payment adoption • Higher customer satisfaction • Reduced staff workloads and lobby traffic • Automatic technology updates BY THE NUMBERS: The Town of Simsbury saw: "The town has seen a dramatic decrease in people making payments in our offices. Since selecting Invoice Cloud ten years ago, our staff has gained a consider

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