CASE STUDY City of Billings Increases E-Payments with User-Friendly Solutions from Invoice Cloud and VertexOne WaterSmart With a population of 110,000, the city of Billings, Montana needed an efficient way to process payments for the City’s water, sewer, and garbage accounts. While looking for a billing platform, the City was also implementing VertexOne WaterSmartTM—an engagement and data analytics platform that delivers outbound communication solutions, automated self-service, and water usage insights. Together with Invoice Cloud and VertexOne WaterSmartTM, the City was able to provide its citizens with an easy-to-use payment solution that resulted in several benefits including: • Increased e-adoption rates and online payments • Decreased payment-related issues and customer co

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