CASE STUDY James City County Increases Customer Satisfaction and Collections Efficiencies with Innovative Payment Solutions James City County was in search of an Electronic Bill Presentment and Payment (EBPP) platform that delivered innovate payment solutions to help them seamlessly adapt to rapidly changing customer expectations and increase business efficiencies. After switching to Invoice Cloud, James City County has seen several benefits, including: • Increased self-service and e-payment adoption • Higher customer satisfaction • Decreased walk in traffic and paper bill costs • Automatic technology updates BY THE NUMBERS: In the past year James City County saw: “The Invoice Cloud platform helped us cut mailed and in person payments in half, enabling us to shift resources to othe

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