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Cheshire West & Chester Council improve customer experience and productivity

Cheshire West & Chester Council improve customer experience and productivity

Netcall
Pages 2 Pages

Cheshire West & Chester Council improve customer experience and productivity The Challenge Cheshire West & Chester Council (CW&C) is a unitary authority area with borough status, and was established in April 2009. In excess of 30 lines come in to the contact centre and CW&C handle approximately 600,000 contacts each year. The Solution The Council deployed Netcall’s QueueBuster to help improve their customer experience and increase productiv

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