Colchester Borough Council

2 Pages

Colchester Borough Council reduces customer waiting times and increases resolution rates The Challenge Colchester Borough Council assessed the benefits of implementing a Workforce Management system to assist its Customer Service Centre in meeting customer demands and expectations consistently, in the most efficient and cost effective manner. • Increased average resolution rate of over 90% for all services • Forecasting enables better workfl

Join for free to read

Case Study District Heating Solution for Colchester Borough Homes

Case Study Colchester BC

Case Study Colchester United

Case Study Colchester Borough Council blaze digital transformation trail,…

More from Netcall

Case Study Hillingdon Borough Council

Case Study The Borough of Dacorum

Case Study Swale Borough Council cuts overheads with new payment solution

Case Study Cheshire West & Chester Council improve customer experience and…

Case Study

Colchester Borough Council

Colchester Borough Council

You Might Also Like

More from Netcall